Dear Residents and Families,
We are very excited that the State of Ohio is allowing visitation for nursing home residents starting July 20, 2020. Our visitation procedures will be different than they were before the pandemic, but our goal throughout this process will be to keep our residents, families and staff as safe as possible.
The state has mandated that facilities restart visitation only after completing COVID-19 testing of all staff members. We have completed that testing, so we are able to restart visitation on July 20, 2020.
Per the state’s rule, visits must be outdoors and follow specific protocols. We have developed the protocols below to comply with the state’s rule and provide safe, meaningful visitation for as many residents as possible. Exceptions for residents who are at end of life or have other extenuating circumstances will be reviewed on a case by case basis.
Scheduling: To schedule a visit, please call or email Romaine Ricketts at Romaine.Ricketts@lhshealth.com or 216-486-6300. The hours for visitation will be: 12-2pm, Monday-Friday.
Until we determine how many families will be visiting, we are asking that these visits be kept to 15 minutes and no more than 1 visit per day for now. We may expand these hours and availability in the future as we see what the demand is.
Visitation Requirements & Limitations: To comply with the state’s social distancing requirement, we are requesting that no more than 2 people visit during one appointment. Since masks and social distancing are required during the entire visit, we are requesting that visitation be limited to adults over the age of 18. For the protection of our residents, families and staff, residents who are being quarantined because of a recent hospital stay, outside appointment, or the development of signs/symptoms of COVID-19 will not be permitted to receive visitors.
Environment & Accommodations: Our outdoor visits will be held in a designated area of the front parking lot. This area has appropriate cover to protect our residents and visitors from inclement weather and sun. This area will be disinfected between appointments. Visitors are asked to arrive promptly and remain in their cars if they are early. At the appointed visitation time, please call the 216-486-6300 to check-in. Residents and visitors should remain in the visitation area for the duration of their visit and maintain 6 feet of social distancing at all times. There will be markers on the ground to help everyone stay at safe intervals. We understand the importance of physical contact like hugs, but not maintaining social distancing during these visits puts all of our residents at risk. If social distancing cannot be maintained throughout the visit, it may be necessary for our staff to end the visit early. In addition, if social distancing is not maintained, the resident will be quarantined for 14 days, during which time visits will not be permitted for that resident.
Screening: All visitors will be screened and temperatures taken upon arrival. If a visitor has symptoms or has tested positive for COVID-19, the visit will be rescheduled. We will have hand sanitizer for our residents and visitors and kindly request that everyone use it at the beginning and the end of each visit. The screening tool that will be completed prior to your visit is enclosed. If you have any of these symptoms, for the safety of your loved one, please reschedule your visit.
Face coverings: Both residents and visitors will wear surgical masks or cloth masks for the duration of the visit. All visitors should provide their own face masks, either medical or cloth style. If there is a medical reason that a visitor cannot wear a mask during the visit, please notify us at the time of scheduling so we can discuss alternate safety options.
Gifts/items: No food/beverage/tobacco will be permitted during visitation. All items brought from home for a resident must follow our regular policy for allowable items. If you need information on that policy, please reach out or visit our emergency preparedness website, https://lhsohio.com/hillplaza/
Ohio Public Health Advisory System: Governor DeWine has urged nursing facilities consider the prevalence and spread of local cases, hospital capacity and PPE supply when scheduling visitation. An Ohio Public Health Advisory System has been created and will be update weekly for each county in the state. There will be a level and color assigned to each county based on the severity and prevalence of the virus in that county. For counties that are level 2/orange and above, the state recommends limiting or avoiding unnecessary visitation to hospitals, nursing homes and assisted living facilities. This means that our ability to welcome visitors at our facility may change if the pandemic surges in our area. For more information on the Ohio Public Health Advisory System, please visit www.coronavirus.ohio.gov.
Prior to your visit, please review the enclosed educational materials so you are familiar with how to protect you and your loved one from COVID-19. As the number of COVID-19 cases in our area and around the country continue to fluctuate, we ask that anyone who plans on visiting be very diligent about infection control prevention in their daily lives. We are so glad that we are able to offer these visits to our residents. Our residents and staff are very excited to see you and your families again. Thank you in advance for your understanding and adherence to these guidelines. Together, we can ensure that these visits are safe for everyone involved.